Refund Policy.
Legal disclaimer
This refund policy is provided for informational purposes only and does not constitute legal advice. It outlines the general terms under which refunds may be granted by Fuji Music. By enrolling in classes or services, you agree to be bound by this policy. Fuji Music reserves the right to interpret and apply this policy at its sole discretion. This policy is subject to applicable laws and regulations in Hong Kong. In the event of any dispute, the laws shall govern. Consult with a legal professional for advice specific to your situation. We recommend reviewing this policy in conjunction with our full terms of service.
Refund Policy of Fuji Music Services
1. General Policy
Fuji Music strives to provide high-quality classes and services. All payments for classes, workshops, and services are non-refundable except as outlined below. We encourage you to review this policy carefully before enrolling.
2. Class Cancellations by Fuji Music
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If Fuji Music cancels a class or workshop due to insufficient enrollment, instructor unavailability, or unforeseen circumstances, a full refund or credit toward future classes will be issued.
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Refunds will be processed within 7-10 business days to the original payment method.
3. Class Cancellations by the Student
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Private Lessons: No refunds will be issued for missed or canceled private lessons. However, rescheduling may be permitted with at least 24 hours' notice, subject to instructor availability.
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Group Classes or Workshops: Refunds or credits may be issued if cancellation is requested in writing at least 7 days before the start of the class or workshop. A HKD $100 administrative fee may apply.
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No refunds or credits will be issued for cancellations made less than 7 days before the class start date or for non-attendance.
4. Services (e.g., Recording Sessions, Music Production, Music Events)
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A 50% deposit is required to book studio services. Deposits are non-refundable unless the studio cancels the session.
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If you cancel a booked service at least 48 hours in advance, the deposit may be credited toward a future session, subject to availability.
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No refunds or credits will be issued for cancellations made less than 48 hours before the scheduled service or for no-shows.
5. Extenuating Circumstances
In cases of serious illness, injury, or other extenuating circumstances, Fuji Music may consider partial refunds or credits on a case-by-case basis. Documentation (e.g., medical note) may be required. Please contact us in writing to discuss your situation.
6. Non-Transferable
All classes and services are non-transferable to other individuals unless explicitly approved by Fuji music in writing.
7. Refunds for Online Classes
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Online classes follow the same refund policies as in-person classes.
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No refunds will be issued for technical issues outside the Fuji Music's control (e.g., student’s internet or device issues). We will work with you to ensure access to the class.
8. Contact Information
To request a refund or discuss this policy, please email us by email, by Whatsapp or calling us. Refund requests must be submitted in writing.
9. Policy Changes
Fuji Music reserves the right to update this refund policy at any time. Changes will be communicated via our website or direct communication with enrolled students or customers.
Thank you for choosing Fuji Music. We look forward to supporting your musical journey!
Last updated: 24-11-2025
Refund Policy of Fuji Monday products
1. General Policy
Fuji Monday is committed to customer satisfaction. We offer refunds, exchanges, or store credits for eligible purchases as outlined below. Please review this policy carefully before making a purchase.
2. Return Eligibility
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Timeframe: Items must be returned within 7 days of the delivery date.
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Condition: Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
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Proof of Purchase: A receipt or order confirmation is required for all returns.
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Non-returnable items include undergarments, swimwear, custom-made products, and items marked as "final sale."
3. Refund Process
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Requesting a Return: To initiate a return, contact us by email with your order number and reason for return. We will provide a return authorization and shipping instructions.
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Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or was sent in error.
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Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
4. Defective or Incorrect Items
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If an item is defective or incorrect, Fuji Monday will cover return shipping costs and provide a full refund or replacement, based on customer preference and item availability.
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Please report defects or errors within 7 days of delivery by email with photos and a description of the issue.
5. Exchanges
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Exchanges are subject to item availability. If you wish to exchange an item, follow the return process and place a new order for the desired item.
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Fuji Monday will cover shipping costs for exchanges due to defective or incorrect items.
6. International Orders
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We are not accepting international orders at this moment.
7. Sale and Promotional Items
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Items purchased during a sale or with a promotional discount are eligible for return under the same conditions as regular-priced items, unless marked as "final sale."
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Refunds for sale items will reflect the discounted price paid.
8. Contact Information
For return requests or questions about this policy, please email us or call us. All return requests must be submitted in writing.
9. Policy Changes
Fuji Monday reserves the right to update this refund policy at any time. Changes will be posted on our website and apply to purchases made after the update.
Thank you for shopping with Fuji Monday! We value your trust and strive to make your experience exceptional.
Last updated: 24-11-2025